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Meet Doug, the driving force behind Porter’s Office Products for over 15 years. Dedicated, committed, and loyal, Doug’s passion for his work shines through in every interaction. In this blog post, we’ll dive into Doug’s journey, his customer-centric approach, and the legacy he hopes to leave behind.
The Journey Begins
Doug’s story with Porter’s Office Products began unexpectedly. While working for HDS, his daily route took him past Porter’s, piquing his curiosity about the company. One day, he decided to stop in and chat with Boyd Cook, sparking an impromptu interview that led to his 15-year tenure with the company. From that moment on, Doug’s commitment to Porter’s and love for his work have remained unwavering.
Customer-Centric Approach
Doug’s philosophy centers around building genuine connections with customers. He thrives on interaction, treating customers not just as clients but as friends. Whether it’s delivering packages with a smile or going the extra mile to meet their needs, Doug’s personalized service sets him apart.
“A couple of weeks ago,” recalled Doug, “a customer made a comment not just about me, but she made a comment about the entire company and how the customer service was so great.”
The customer went on to tell Doug that they’ve never had a driver that had offered to sell paper to them right off their truck. The customer was very pleased about Doug’s and Porter’s excellence in service.
“It’s little things that make a big difference,” Doug smiled.
Spreading Joy and Laughter
Known for his infectious personality and upbeat demeanor, Doug brings joy to everyone he encounters. His penchant for jokes and anecdotes never fails to brighten someone’s day. From singing Christmas carols during deliveries to sharing lighthearted moments with colleagues (don’t, we repeat, don’t ask about peanut butter and mustard sandwiches or boot stew), Doug’s positivity is contagious.
Embodying Blue Cow Service
At the heart of Porter’s Office Products is the concept of Blue Cow Service, a promise to think outside the box and exceed customer expectations. Doug embodies this philosophy in his role as a driver, going above and beyond to ensure customer satisfaction. Whether it’s delivering packages with a smile or offering assistance beyond his duties, Doug’s commitment to Blue Cow Service for customers and coworkers alike shines through in everything he does.
“You know, you go in and greet a customer with a smile and ask them where they need things,” said Doug. If the customer says they need it upstairs but don’t have an elevator, Doug says: you take that paper upstairs.
“Customers will say, ‘Gee, FedEx won’t do that. UPS doesn’t do that.’ So, it makes you feel good to know that your customers are happy with that you’re providing them.”
Embracing Change
Throughout his tenure, Doug has witnessed significant changes and advancements in the industry. From CB radios to smartphones, technology has transformed the way business is conducted. Despite his aversion to technology, Doug adapts to new procedures while maintaining his signature personalized service. His secret? Building friendships with coworkers and customers alike. Doug’s dedication to efficiency ensures timely deliveries while fostering lasting relationships with customers.
Leaving a Lasting Legacy
As Doug reflects on his journey with Porter’s Office Products, he hopes to be remembered for his dedication, commitment, and positive attitude. His legacy is one of genuine connections, exceptional service, and unwavering dedication to his craft. Whether it’s making deliveries or spreading joy, Doug’s impact extends far beyond his role as a driver.
In conclusion, Doug’s story embodies the essence of Porter’s Office Products – dedication, commitment, and exceptional service. As customers and colleagues alike, we are privileged to witness the legacy of a true Blue Cow ambassador. Here’s to Doug – the heart and soul of Porter’s Office Products.
