Shopping Cart Porter’s Office Products is an established and fast-growing company, searching for a Furniture Sales Associate in our Rexburg Idaho area. Normal shift will be Monday through Friday 8:30 to 5:00 p.m.—with no weekends! This immediate, FULL TIME position is perfect for someone who has great communication skills, organized, attention to detail, knowledge of office furniture and enjoys working with the public. This is a great opportunity with a well-established company for someone who is a self-starter, energetic, and loves to bring great service to customers.
Main Job Tasks and Responsibilities
- Provide Blue Cow Service to Team Members and clients
- Creates Happiness
- Always with a smile
- Willing to help
- Not placing blame, look for solution
- Create a unique experience on every contact with each other and our customers
- Follow Through
- Solve problems
- Say Please & Thank You
- Provides a Blue Cow Experience for all customers who come in the door
- Responsible for the execution of the Blue Cow Furniture Showroom & Retail Floor
- Assists customers in selecting furniture and office supplies
- Resolves customer complaints regarding sales and services
- Maintain knowledge of all vendor products, pricing, options, finishes and details
- Ensures retail shelves are fully stocked and organized
- Sets up advertising displays and keeps furniture showroom organized and inviting
- Orders merchandise when out of stock or special-order items for customers
- Creates custom stamps for clients on the spot
- Ensures inventory records are correct and up to date on all items on the retail floor
- Ensures retail labels are correct and up to date
- Ensures all furniture items on the showroom floor are labeled and priced
- Accepts payments and makes change
- Safeguards the cash and cash registers
- Monitors customer preferences to determine the focus of sales efforts
- Monitors furniture emails and furniture communicator to ensure all clients are taken care of in a timely manner
- Assists clients with moderate furniture design needs when necessary
- Acts as back up to ensures reader board is updated weekly with ads that promote people to come in the store
- Sales experience preferred
Other Responsibilities
- Answer incoming phone calls within the first 2 rings
- Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors and other queries.
- Use telephones to communicate with customers and verify order information.
- Suggest solutions when a product malfunctions.
- Inform customer of sales and promotions.
- Utilize computer technology to best assist customers
- Serve as a backup on the retail floor
- Serve as backup for custom stamps
- Assist Accounting department with filing, payment posting, and other tasks as assigned
- Make customer service calls over the phone to assigned active and inactive customers on a regular basis utilizing Goldmine to schedule activity and log calls
About Us
Porter’s Office Products is an independent office solutions provider headquartered in Rexburg, ID. We are the fastest growing office products dealer in the region and have built our business on providing Blue Cow Service. Porter’s Office Products is a family-owned business, working with businesses since 1915. Porter’s has been in the community for many years and has earned a great reputation. We excel in service that we give to our customers. Our main focus is providing solutions for our customers to better run their offices effectively and efficiently.
