Job Description
Porter’s Office Products is an established and fast-growing company, searching for an Account Manager/Customer Service Associate in our Rexburg area. Business hours are Monday through Friday—with no weekends! This position is perfect for someone who likes to use their outgoing personality to acquire sales over the phone. This is a great opportunity with a well-established company for someone who is a self-starter, energetic, and loves to bring great service to customers.
Account Manager Skills & Qualifications
- Must be a self-starter with a strong desire to succeed. Required to maintain professionalism coupled with a consultative approach and be able to communicate with decision makers at the highest level of an organization.
- Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback, and handles constructive criticism.
- Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly, uses computers and programs to improve productivity.
- Excel at generating new ideas, challenging the status quo, supporting change, encouraging innovation, and solving problems creatively.
- Sets priorities, creates goals and timetables to complete required tasks or projects. Tracks progress and makes necessary adjustments to efficiently complete work.
Account Manager Main Job Tasks and Responsibilities
- Make in person sales calls to assigned active and inactive customers on a regular basis, utilizing our customer database system to schedule activity and log calls
- Become familiar with and sell the full line of Porter’s Office Supplies, Furniture, Breakroom and Janitorial.
- Complete marketing activities as assigned, and support sales team as directed.
- Routinely review accounts buying habits to look for both retention and penetration growth opportunities within account.
- Manage customer pricing and margins through reporting and custom contract review for all assigned accounts
- Perform business reviews with assigned accounts on a monthly basis
- Meet or exceed sales and gross profit goals by retaining and growing existing accounts.
- Provide Blue Cow Service to both internal and external customer interactions, follow through on commitments, and work to make every customer a Promoter
- Complete accurate order entry and order placement
Other Job Tasks and Responsibilities
- Attend sales meetings and other company sponsored training events as well as utilize self-help product and sales training to work on continual personal improvement
- Other duties as assigned by management
*Base Salary +Bonus
About Us
Porter’s Office Products is an independent office solutions provider headquartered in Rexburg, ID. We are the fastest growing office products dealer in the region and have built our business on providing Blue Cow Service. Porter’s Office Products is a family owned business, working with businesses since 1915. Porter’s has been in the community for many years and has earned a great reputation. We excel in service that we give to our customers. Our main focus is providing solutions for our customers to better run their offices effectively and efficiently.
