Customer Service FAQ

  • Q: What is Porter’s return policy?

    A: The item must be less than 30 days old, in original packaging, and in saleable condition. Call our customer service at 877-235-6998 if you have any questions!

  • Q: Do you provide any customized printing?

    A: Yes, we do custom envelopes, business cards, name plates, and self-inking stamps. To place an order for any of those items contact us at 877-235-6998.

  • Q: How do I use a coupon online?

    A: After proceeding to ‘Checkout’ click the red ‘Add Coupon or Promo Code’ button towards the top of the screen, enter the code, then complete your order!

  • Q: How long will it take for my order to arrive?

    A: Usually next day. If something is on back order or discontinued, one of our customer service representatives will let you know when the item will arrive.

  • Q: Can I receive a copy of a past invoice?

    A: Yes! You can print them off or view them from our site. Click here to get started.

  • Q: Do I need an account to order online?

    A: Yes. To set up an account is free and painless, just click on new user when logging in. Our drivers deliver throughout South-East Idaho, and the Jackson WY area! We also ship order via UPS based on your location, so no matter what you need, we’ll get it to you! Click here to view a map of our distribution centers as well as the areas we cover.